SHIPPING AND DELIVERY
All orders confirmed by Zt will be sent to the delivery address you specify when placing your order. Deliveries can only be made to the countries specified in this Website. Zt is unable to amend the delivery address other than the one that has been provided to us upon placing your order(s).
We aim to dispatch all orders within 2 to 3 business days. Zt uses Australia Post and DHL Express as the shipping carriers for all paid shipping deliveries. The standard delivery time is between 2 to 15 business days depending on the shipment method and subject to conditions. Estimated delivery times are to be used only as a guide commencing from the date of dispatch. Zt is not responsible for any delays caused by any customs clearance processes.
Zt uses standard postal charges for all Australian deliveries through Australia Post. TWG Tea charges for standard shipping for all International deliveries through DHL Express. Zt may also offer additional shipping options from time to time and charges will be displayed at during the checkout process.
Delivery charges will be billed at the rates indicated in this Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select.
Zt reserves the right to modify its prices and delivery charges at any time and to cancel an order in case of writing, printing or calculation errors.
INSURANCE
Zt insures purchases over $500 during the time they are in transit until delivered to your specified delivery address. We require a signature for any goods delivered for all local deliveries and for international orders worth $50 or more, at which point risk and title for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Zt, and transfer of responsibility in the same way. Zt will not accept any responsibilities should the intended recipient no longer be at that address provided, if the receiver refuses and/or fails to return the items.
CUSTOMS (INTERNATIONAL CUSTOMERS)
Zt has used best efforts to ensure that where certain countries impose shipping restrictions on certain Products, the Products falling under those restrictions will not be offered for sale when that particular country is selected. However, Zt will not be responsible in the event an item is detained or declined at customs due to any reason including shipping restrictions.
In the event any item purchased which has been declined by customs and returned to TWG Tea, we will provide you with a full refund of the amount you originally paid.
IMPORT DUTIES (INTERNATIONAL CUSTOMERS)
International customers may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you.
Any additional charges for customs clearance must be borne by you.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.